Endless Discovery

Due to limited availability and the popularity of certain destinations, some trips may become fully booked. A trip may already be fully booked by the time a customer attempts to book it. Cityline does not offer a waitlist option for customers who are still interested in the trip. However, you may still check again on our website should there be any cancellations occur.

All bookings are first come first serve basis. If you’ve booked a trip and secured your place, you will not be able to participate if a sale happens to start within the sale period.

If I'm not sharing with someone else, how can make sure I add a single room to my booking?

You can request an individual room when booking a trip via phone or an enquiry form. Get in touch with us to update an existing booking. Most of our bookings have the option of paying a fee for a single room.

When I pay for an individual room, what room type will I be assigned?

The standard of accommodation will vary from hotel to hotel. However, individual rooms typically have double or single beds. When making a booking, select the types of beds you prefer.

I paid for a trip but haven't received confirmation, what shall I do?

Reach out to us via email or call our direct number to reconfirm. If your booking tour or space is unavailable, we will provide you with a full refund.

I booked extra trips but haven't received confirmation, how long should this take?

Please allow us to have us 2 to 4 working days for confirmation, after which we will email you the update

How do I update my details, e.g. passport number?

You will not be able to do any updating of details after you confirm your bookings. Please reach to us via email or alternatively, you can call us at 6755 8098 for the changes

What should I do if I am logged out of the system and unable to finish my bookings? 

If you received an error message and your details didn’t save, please re-login and try to add your details again. If the same problem arises, please close and re-open your browser and try again. If you’re still having issues, reach out to us and we will be happy to help.

If you booked through easybook.com, please contact them directly as they will be able to assist you accordingly.